Our Business Policies
Customer Service Policy: We have established an excellent record of hundreds of satisfied customers since we began our online business in January 2006. We are committed to making buying from Simply Gracious Style and HomeStyle Country Decor a pleasant experience for our customers.
- We endeavor to answer emails in a very timely manner, in most cases you will have a response within 12 hours.
- We are very selective with what products we sell. We aim to provide beautiful and well made products at a reasonable price.
- Customer service is prompt, responsive, and polite when problems with any order arise. We understand the frustration involved and work on resolving the problems as quickly as possible.
Return Policy: We want you to be completely satisfied with your purchase. We will gladly accept merchandise back within 30 days of your delivery date. We request that you retain the original packaging and insure the returned item.
Upon our receipt of the merchandise we will issue you a full refund of the purchase price only; original shipping charges will not be refunded. You will be responsible for the cost of shipping the return to us unless there was an error on our part in processing your order. (For example: wrong item, wrong color, etc.)
Damaged or Defective Items Policy: If your item arrives damaged, it is imperative that you notify us immediately. Damage claims and defective items are handled in a different manner than general returns. We will replace your damaged item with a replacement (subject to availability) at no additional cost to you. We will not accept damage claims made after 3 days of the delivery date of your merchandise.
Defective items are eligible for return and replacement for up to 30 days from the delivery date. Contact us with information regarding the problem and we will advise you on how to proceed.